Shipping policy

SHIPPING POLICY Last updated: August 26, 2026

At COSMO Beauty Store, we work with CTT to ship orders placed through our online store.

1. Shipping Methods We offer the following shipping methods:

CTT Azul The CTT Azul service is a shipping option for orders that the customer wishes to receive through the CTT postal network. Estimated delivery time: 3-5 business days. The indicated timeframe is an estimate and may vary depending on the destination, periods of high order volume, weekends, holidays, or other circumstances related to the postal service.
CTT Registado (Registered Mail) CTT Registado allows the order to be shipped through a registered service, providing a greater possibility of tracking the shipment. Estimated delivery time: 3-5 business days. When available, the customer will be provided with the respective tracking/registration number to track the order status.

2. Order Processing Orders will be processed upon payment confirmation. The order preparation time is generally 3-5 business days, unless stated otherwise on the product page or during the checkout process. Once prepared, the order will be handed over to CTT for dispatch. The delivery timeframe begins upon the dispatch of the order and is an estimate, unless a different timeframe is expressly stated.

3. Delivery Address The customer is responsible for providing a correct and complete delivery address at the time of ordering. If incorrect or incomplete details are provided that prevent or hinder delivery, COSMO Beauty Store may contact the customer to obtain the necessary information. Any additional costs resulting from an incorrect address or a new shipping attempt may be borne by the customer, where legally permitted and previously communicated.

4. Order Tracking When the chosen shipping method provides a tracking number, it may be sent to the email address provided by the customer. The customer can use the tracking number to check the shipment status through the channels provided by CTT. Information regarding delivery status depends on CTT's systems and may be updated with some delay.

5. Delivery Delays The timeframes provided by COSMO Beauty Store are estimates. Delays may occur due to periods of high order volume, weather conditions, postal service interruptions, incorrect addresses, delivery difficulties, or other circumstances beyond the reasonable control of COSMO Beauty Store. In the event of a significant delay, the customer may contact us at: beautystorecosmo@gmail.com Notwithstanding the foregoing, delays do not prejudice the consumer's legal rights provided for in applicable legislation.

6. Undelivered Orders If an order cannot be delivered due to a situation related to the address provided by the customer, recipient absence, or other delivery-related circumstances, we recommend the customer check the information provided by CTT using the respective tracking number, when available. If the order is returned to COSMO Beauty Store, we will contact the customer to determine the next steps. When the return results from incorrect information provided by the customer or circumstances attributable to them, payment of new shipping costs may be required before we make a new shipment, where legally permitted.

7. Damaged Orders If the order arrives visibly damaged, we recommend the customer, whenever possible, document the situation and contact COSMO Beauty Store at: beautystorecosmo@gmail.com We may request photographs of the outer packaging, inner packaging, and received products to assess the situation and take appropriate measures.

8. Missing or Incorrect Products If you receive a product different from what you ordered or notice that an item is missing from your order, you must contact us at: beautystorecosmo@gmail.com Please indicate the order number and, whenever possible, send photographs of the products and packaging received. We will review the situation and, where applicable, proceed with an appropriate solution in accordance with applicable legislation.

9. Delivery Liability COSMO Beauty Store ships orders via CTT. COSMO Beauty Store's legal liability regarding the sold products and their delivery remains in accordance with applicable legislation. In the case of consumers, the risk of loss of or damage to the products generally transfers to the consumer only when they, or a third party indicated by them other than the carrier, acquires physical possession of the products.

10. Contact Information For questions regarding the shipping or delivery of your order, contact us: COSMO Beauty Store Email: beautystorecosmo@gmail.com We will be happy to help.