Refund policy

RETURN AND REFUND POLICY Last updated: August 26, 2026

At COSMO Beauty Store, we strive to ensure our customers' satisfaction. If, for any reason, you are not satisfied with your purchase, you may request to return the products in accordance with the conditions below and the rights provided by applicable legislation.

1. Right of withdrawal Under the legislation applicable to distance contracts, the consumer has the right to withdraw from the purchase within 14 days from the day they acquire physical possession of the products, without the need to state any reason. To exercise this right, you must send an unequivocal request for return to: Email: beautystorecosmo@gmail.com In the request, you should preferably indicate:

  • Customer name;

  • Order number;

  • Products you wish to return;

  • Order date;

  • Reason for return, if you wish to state one. Stating a reason is optional when the return is made under the right of withdrawal.

2. Conditions of returned products Products must be returned in a condition that allows their nature, characteristics, and functioning to be verified. In the case of cosmetics, hygiene, or personal care products, returns of sealed products that have been unsealed after delivery will not be accepted when, for health protection or hygiene reasons, their return is not suitable. Whenever the product has been used or handled beyond what is necessary to establish its nature, characteristics, and functioning, the consumer may be held liable for any diminished value of the goods, in accordance with applicable legislation.

3. Return costs Unless the product is defective, damaged, or does not correspond to the ordered product, the direct costs of returning the goods resulting from the exercise of the right of withdrawal are borne by the customer, provided they have been previously informed of this obligation. We recommend that the return be made using a trackable shipping service, as COSMO Beauty Store cannot assume responsibility for returns lost in transit.

4. Damaged, defective, or incorrect products If you receive a product that is damaged, defective, or different from what you ordered, you must contact us at beautystorecosmo@gmail.com, preferably as soon as you detect the problem. We may request photographs of the product, packaging, and order to assess the situation. In these situations, the consumer's legal rights regarding the lack of conformity of the goods apply. When legally applicable, the costs associated with the return of non-conforming products will be borne by COSMO Beauty Store.

5. Refunds Following the valid exercise of the right of withdrawal, COSMO Beauty Store will refund all payments received, including, where applicable, the initial delivery costs corresponding to the standard shipping option provided by the store. The refund will generally be processed using the same payment method used for the initial transaction, unless expressly agreed otherwise. The refund will be issued within the applicable legal timeframe. COSMO Beauty Store may, in the cases provided for by law, withhold the refund until the returned products are received or until the customer provides proof of having sent them back.

6. Exchanges Product exchanges may be subject to stock availability. Where applicable, the customer may be asked to return the original product and place a new order for the desired item. The legal rights of the consumer are not affected by this policy.

7. How to initiate a return To initiate a return, send an email to: beautystorecosmo@gmail.com In the subject line of the email, we recommend indicating: "Return - Order #[ORDER NUMBER]" We will reply with the necessary instructions to proceed with the return.

Important: This policy does not limit or exclude any rights conferred to the consumer by Portuguese or European Union legislation.